Shipping policy

SHIPPING POLICY

At Luméra, we offer free standard shipping on all orders.

ORDER PROCESSING

Orders are usually processed within 1–2 business days. Orders placed during weekends or public holidays will be processed on the next business day.

ESTIMATED DELIVERY TIMES

• France and European Union: 7–10 business days
• United Kingdom: 7–12 business days
• Other international destinations: 8–15 business days

Delivery times are estimates and may vary depending on the destination, local carrier, customs procedures, public holidays, or circumstances beyond our control.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 3 business days to appear.

MULTIPLE PACKAGES

When an order contains several items, they may occasionally be shipped separately. You will not be charged any additional shipping fees.

INCORRECT ADDRESS

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, please contact us immediately at lumera896@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST OR DAMAGED ORDERS

If your order is lost in transit, arrives damaged, defective, or does not match your order, please contact us within 14 days of delivery at lumera896@gmail.com.

Please include your order number and clear photos or videos of the issue. After verification, we will arrange a replacement or a full refund.

CUSTOMS AND IMPORT FEES

International orders may be subject to local customs duties, taxes, or import fees. Unless otherwise required by applicable law, these charges are the customer’s responsibility.

CONTACT

For any delivery-related questions, contact us at:

Email: lumera896@gmail.com
Response time: 1–2 business days