Terms of sale


  1. SCOPE

These Terms and Conditions apply to purchases made through the Luméra online store.

By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.

  1. PRODUCT

Luméra sells a portable ambient lamp featuring touch controls, a remote control, 13 colours, 3 lighting modes, 5 brightness levels and a timer of up to 6 hours.

We make reasonable efforts to present the product accurately. Its appearance and colours may vary slightly depending on the customer’s screen, surrounding lighting and manufacturing variations.

  1. PRICES

Prices are displayed in the currency selected on the website. Applicable taxes are included where indicated.

Luméra may change its prices or promotional offers at any time. The price charged is the price displayed and confirmed when the order is placed.

International orders may be subject to customs duties, import taxes or local charges.

  1. ORDERS

Customers must verify their order, quantities, delivery address and total price before completing their purchase.

An order is confirmed once payment has been accepted and an order-confirmation email has been sent.

Luméra may cancel or refuse an order in cases of payment failure, suspected fraud, incorrect information, obvious pricing errors or product unavailability. Any payment already collected will then be refunded.

  1. PAYMENT

Payment is made using the secure payment methods displayed at checkout.

Payments are processed securely by Shopify and the selected payment providers. Luméra does not directly store complete payment-card details.

  1. SHIPPING

Standard shipping is free.

Orders are normally processed within 1–2 business days.

Estimated delivery times are:

• France and European Union: 7–10 business days
• United Kingdom: 7–12 business days
• Other international destinations: 8–15 business days

Delivery times are estimates and may vary because of carrier delays, customs procedures, public holidays or circumstances beyond our control.

Tracking information will be sent by email after shipment.

  1. RIGHT OF WITHDRAWAL

Where applicable, customers have 14 calendar days from the day after delivery to notify Luméra of their decision to withdraw from the purchase.

To exercise this right, customers must email lumera896@gmail.com and provide their full name, order number and a clear withdrawal request.

After notifying Luméra, the product must be returned within 14 days.

The product must be returned complete and in good condition. Return shipping costs are paid by the customer unless the product is damaged, defective or incorrect.

Customers must contact Luméra before returning a product to obtain the correct return address.

  1. REFUNDS

Eligible refunds are issued using the original payment method.

Luméra may wait until the returned product has been received, or until valid proof of shipment has been provided, before issuing the refund.

Bank processing times may vary after the refund has been issued.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product arrives damaged, defective or different from the item ordered, the customer must contact Luméra within 14 days of delivery at lumera896@gmail.com.

The request must include the order number and clear photographs or videos showing the issue.

After verification, Luméra will provide an appropriate replacement or a full refund at no additional cost.

This notification period does not limit any mandatory legal guarantee available to the customer.

  1. LEGAL GUARANTEES

Customers retain all mandatory consumer rights and legal guarantees applicable in their country of residence.

Where French law applies, customers benefit from the statutory guarantee of conformity and the legal guarantee against hidden defects.

  1. ORDER CANCELLATION

Customers may request cancellation before the order has been processed by contacting lumera896@gmail.com.

Once the order has been shipped, the applicable withdrawal or return procedure must be followed.

  1. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing complete and accurate contact and delivery information.

Luméra cannot be held responsible for a failed delivery caused by an incorrect or incomplete address provided by the customer.

  1. PERSONAL DATA

Personal information is processed to manage orders, payments, deliveries, customer support, fraud prevention and legal obligations.

Further information is available in our Privacy Policy.

  1. FORCE MAJEURE

Luméra will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including carrier disruption, customs delays, strikes, natural disasters or telecommunications failures.

  1. COMPLAINTS

Customers must first submit complaints to:

lumera896@gmail.com

Luméra will make reasonable efforts to provide a response within 1–2 business days.

  1. APPLICABLE LAW

These Terms are governed by the law applicable to the seller.

Customers retain any mandatory protections granted by the law of their country of residence.

  1. CONTACT

Luméra Customer Support
Email: lumera896@gmail.com